TicketIQ-MultiTask

TicketIQ is a multi-task NLP model for automated customer support ticket triage.

A single RoBERTa encoder fine-tuned with LoRA predicts:

• Ticket Category
• Ticket Priority
• Customer Sentiment

All predictions are produced in a single forward pass.

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Model Overview

Task	Example Labels
Category	account, billing, technical, shipping
Priority	low, medium, high, critical
Sentiment	positive, neutral, negative

Architecture:

RoBERTa Base
      │
      ▼
Shared Encoder
      │
 ┌────┼────┐
 ▼    ▼    ▼
Category
Priority
Sentiment
Heads