Datasets:
issue_id stringlengths 7 7 | text stringlengths 11 11k | message_count int64 1 323 | issue_num float64 2 3.5k | issue_proj stringlengths 7 21 | issue_type stringclasses 3
values | issue_priority stringclasses 5
values | issue_resolution stringclasses 4
values | issue_status stringclasses 1
value | issue_created stringdate 2022-01-02 11:12:51 2022-12-28 05:23:35 | issue_resolution_date stringdate 2022-01-05 09:23:45 2023-03-09 06:47:30 | issue_comments_count int64 2 195 | wf_total_time float64 270 36.1M | processing_steps int64 1 35 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
1004298 | dear ph_name team
we need your urgent support to fix list of vulnerabilities reported in ph_name application .
please provide resolution date before end of ‘january ph_technical .
dear ph_user
as requested we have listed application related vulnerabilities , lets upgrade tls version in test environment and close all ... | 126 | 346 | C11gg0w13 | Ticket | High | Done | closed | 2022-01-02 11:12:51+00:00 | 2022-05-24 05:40:09+00:00 | 49 | 12,248,842 | 2 |
1004357 | greetings
this ticket is created on the behalf of ph_user bank to track our activities on the issue: query from ph_name bank the check they scan is clear but when we receive is not clear meaning clarity of the image is not quite clear. | 2 | 155 | C01gg1_3_ | Ticket | Medium | Done | closed | 2022-01-05 05:27:14+00:00 | 2022-01-12 07:47:43+00:00 | 4 | 613,233 | 3 |
1004361 | greetings
we are encountering a force logout issue while we are trying to approve writers or ph_item books in the ph_technical app.
attached is the video for the same.
greetings
gentle reminder | 5 | 14 | C02hk0x93 | Ticket | Medium | Done | closed | 2022-01-05 06:50:56+00:00 | 2023-01-02 06:27:05+00:00 | 43 | 31,275,373 | 7 |
1004362 | greetings
in the ph_item ph_user when the user search for a ph_item, the result comes in the second page not the first page.
regards, | 3 | 15 | C02hk0x93 | Ticket | Medium | Done | closed | 2022-01-05 07:37:19+00:00 | 2023-02-27 14:50:48+00:00 | 45 | 36,141,215 | 11 |
1004364 | greetings
please find the attached files as requested | 2 | 2,923 | C01ggz-3 | Ticket | Medium | Done | closed | 2022-01-05 08:06:25+00:00 | 2022-01-06 06:47:07+00:00 | 6 | 81,646 | 4 |
1004366 | as per an email from the bank they informed us that test site is not working | 1 | 2,502 | C06gg0.t | Ticket | Medium | Duplicate | closed | 2022-01-05 08:12:43+00:00 | 2022-01-05 09:23:45+00:00 | 5 | 4,266 | 6 |
1004368 | dears
i have inward ph_item hang on ph_technical status inward workflow routing service.
your help
i will refer to you when the case exist.
dear ph_user
i sent it before.
see the attachment.
confirmed | 8 | 231 | C12gg0.a | Ticket | High | Done | closed | 2022-01-05 09:00:41+00:00 | 2022-06-12 06:19:55+00:00 | 52 | 13,641,558 | 8 |
1004427 | ph_name ph_name claiming that they tried to present a ph_item to us on ph_technical ph_path and then on ph_technical ph_path through ph_user from their ph_name branch and the ph_item did not go through due to the reason ‘unreachable destination’ due to the reason that ph_name bank did not update the ph_name branch i... | 22 | 2,369 | C13ggz0 | Ticket | High | Done | closed | 2022-01-10 05:19:11+00:00 | 2022-04-13 06:24:06+00:00 | 30 | 8,039,099 | 8 |
1004437 | on behalf of the customer, this ticket is opened for testing and deploy ph_technical ph_name on the test server | 1 | 2,147 | C06ggcz9 | Deployment | Medium | Done | closed | 2022-01-10 08:58:55+00:00 | 2023-01-29 07:15:21+00:00 | 17 | 33,171,393 | 5 |
1004440 | archive doesnt show ph_technical it shows ph_technicalspecial ph_technical instead for total ph_item count.
attached email communication and screen
dears,
additionally, please look into the matter that archive access enable the user to modify the name after selecting the certificate.
this should be disabled in order to... | 52 | 614 | C02gg0x93 | Ticket | Medium | Done | closed | 2022-01-10 09:43:49+00:00 | 2022-11-26 20:55:36+00:00 | 98 | 27,688,311 | 5 |
1004444 | dears,
we have noticed that after last ph_technical upgrade, the scan date for some ph_items not matching with system date, please find the atatched sample and advice.
regards
greetings
please find the attached dump file as requested
regards
dears,
we have new case today , please arrange to check
dears,
issue still pen... | 17 | 2,925 | C01ggz-3 | Ticket | Medium | Done | closed | 2022-01-10 11:34:42+00:00 | 2022-03-23 06:10:30+00:00 | 51 | 6,201,352 | 12 |
1004446 | we are to trying to approve under (business role) but we are getting the below error
greetings
10:00 am ph_name time will be fine, i will send a meeting invitation
greetings
i have reschedule it to sunday ph_user :00 am ph_technical time.
greetings
please refer to the attached
greetings
please refer to the attached
hi,... | 11 | 18 | C02hk0x93 | Ticket | Medium | Done | closed | 2022-01-10 12:40:50+00:00 | 2022-02-21 12:33:14+00:00 | 21 | 3,628,349 | 5 |
1004471 | dears,
this is to address the errors occurring on onus system.
ph_items are being accepted but not processed in core.
please refer to the screenshots
regards, ph_user
greetings
ph_item is attached.
greetings
i will arrange for a meeting with business team and you will let you know.
greetings
i will arrange for a meet... | 11 | 93 | C02gg_3nwc | Ticket | Medium | Done | closed | 2022-01-11 12:28:28+00:00 | 2022-03-14 07:52:22+00:00 | 19 | 5,340,240 | 6 |
1004476 | pay branch code of ph_name is not available for tellers in ph_name.
we have checked with ph_name bank and they have received ph_technical from ph_user and ph_name and confirmed that other banks are not facing the same issue.
please advise urgently.
screen shot attached. | 4 | 13 | C02hk_3nwc | Ticket | High | Duplicate | closed | 2022-01-11 13:17:46+00:00 | 2022-01-11 13:36:37+00:00 | 4 | 1,134 | 3 |
1004503 | central messages query page not loading and giving an error has occurred in query page | 1 | 377 | C14gr8114 | Ticket | Medium | Done | closed | 2022-01-13 05:22:50+00:00 | 2022-03-10 03:46:03+00:00 | 11 | 4,832,597 | 3 |
1004519 | this agent does not appear on the list of the nearest agent , although the location ph_technical latitude ph_technical longitude ph_technical were added correctly
greetings
any update ph_technical | 3 | 424 | C12hgx18a | Ticket | High | Done | closed | 2022-01-13 13:47:04+00:00 | 2022-05-18 11:18:13+00:00 | 26 | 10,791,073 | 4 |
1004526 | ph_technical module - off-balance sheet ph_path on core banking for one of the ph_technical ph_item cannot be opened.
the ph_item number is: ph_technical
greetings
done , go ahead
regards, | 5 | 347 | C06ggctn0 | Ticket | Medium | Cannot Reproduce | closed | 2022-01-16 07:37:11+00:00 | 2022-05-09 11:57:16+00:00 | 20 | 9,778,809 | 5 |
1004530 | dears,
the ph_technical was received in ph_name, but we could not trace it in the ph_user core banking system scms.
kindly assist.
greetings
kindly check the attached image,
the first row is from central that shows the message from ph_name,
the second row is from bank that shows the latest ph_technical ph_path .950 t... | 16 | 5 | C07hr_10u | Ticket | High | Done | closed | 2022-01-16 08:44:15+00:00 | 2022-01-23 06:57:52+00:00 | 18 | 598,424 | 2 |
1004571 | dears,
if we set an account to switch default on mobile account level and if the switch returns error the error is not shown anywhere and the account stucks in rejected status.
regards,
ph_user . | 4 | 961 | C06hg2xcu | Ticket | High | Done | closed | 2022-01-17 21:57:28+00:00 | 2022-10-23 07:11:10+00:00 | 13 | 24,052,426 | 5 |
1004647 | dears,
kindly we need your support to deploy the latest fixes on ha and dr.
regards
greetings
i m available at any time .
greetings
i m available at any time .
greetings
i'm connecting now with other vendor, will inform you when i finish.
regards
greetings
thank you for your support, you can close this ticket.
regards | 13 | 349 | C06gsn039 | Ticket | Medium | Done | closed | 2022-01-23 11:58:19+00:00 | 2022-01-25 10:12:19+00:00 | 11 | 166,443 | 3 |
1004667 | ph_user bank has changed the logo and the brand.
we need it change the old logo with the new one.
the art work with different logo sizes are attached.
greetings
can you please update us on the below.
best regards,
greetings
confirmed on the test site.
greetings
please note that the new logo has been appeared in prod... | 11 | 24 | C02gg0w_ | Ticket | High | Done | closed | 2022-01-24 10:06:43+00:00 | 2022-03-22 05:39:06+00:00 | 26 | 4,908,747 | 6 |
1004687 | greetings
kindly advise why approve button is not showing for ph_technical and when her manager is trying to approve its not showing at all.
kindly refer the attached email and screenshot for your reference.
thanks,
ph_user | 5 | 191 | C07gg0c-0 | Ticket | Medium | Done | closed | 2022-01-25 06:03:46+00:00 | 2022-01-25 06:55:32+00:00 | 4 | 3,110 | 2 |
1004695 | dear all
ph_item ph_technical, ph_technical and pay account ph_technical exist on ph_technical integration failed item with error payee name is null .
kindly advice this issue .
webex link:
ph_link
regards,
ph_user
thank you ph_user i will check with business and get back to you | 8 | 373 | C12ggz_0 | Ticket | High | Done | closed | 2022-01-25 08:24:48+00:00 | 2022-01-25 12:22:29+00:00 | 7 | 14,265 | 5 |
1004761 | dears,
kindly your support to check why the system stop sending the request to core that cause the transaction to be failed.
check the attached logs
greetings
kindly we need to provide us with incident report for this issue asap.
and explain what do you need from ph_technical team.
regards
any update
dears,
kindly any ... | 62 | 352 | C06gsn039 | Ticket | Highest | Done | closed | 2022-01-28 09:33:33+00:00 | 2022-04-24 12:19:56+00:00 | 54 | 7,440,387 | 4 |
1004770 | good day ,
kindly note we have
ph_item on failed batches on ph_technical amount ph_technical ph_item number ph_technical both reset and export are not working for the ph_item and it remains failed.
ph_item on onus module amount ph_technical on failed transactions ph_item number ph_technical .
please your help as its ... | 5 | 367 | C12ggzcz0u | Ticket | High | Done | closed | 2022-01-30 08:21:30+00:00 | 2022-01-30 09:25:08+00:00 | 7 | 3,822 | 5 |
1004778 | greetings
issue:
currently, when the bank reject an ph_technical deposit request ph_technical central will count this as a clearing cycle and will deduct from the available clearing cycle trials (field: ph_technical.
ph_technical
solution:
presentment cycle start from the moment the outward clearing cycle is performed.... | 21 | 33 | C02hk0x93 | Ticket | High | Done | closed | 2022-01-30 10:10:00+00:00 | 2022-05-15 07:55:26+00:00 | 21 | 9,063,933 | 5 |
1004798 | ph_user ph_user
good morning
please your help to return the ph_item
ph_technical
regards | 5 | 368 | C12ggzcz0u | Ticket | Highest | Done | closed | 2022-01-31 06:13:12+00:00 | 2022-01-31 07:02:56+00:00 | 6 | 2,989 | 5 |
1004808 | greetings
kindly we need your help to fix the attached batch that contain special character ph_technical
regards..
greetings
thank you very much ♥
regards..
greetings
kindly note that we have another attached ph_item with special character and we need your support to fix it
regards
greetings
kindly note that we wait a ... | 19 | 514 | C06ggt2_0 | Ticket | High | Done | closed | 2022-01-31 07:58:10+00:00 | 2022-06-27 06:55:52+00:00 | 45 | 12,697,069 | 8 |
1004836 | dears,
we need to allow ph_user system to present ph_path ph_name bank ph_items instead of cashier system in our branches (onus ph_items) in order to reflect the ph_technical ph_path on customer account.
please call me for further discussion
regards | 4 | 2,930 | C01ggz-3 | Ticket | Medium | Cannot Reproduce | closed | 2022-02-01 06:50:47+00:00 | 2022-02-01 13:36:48+00:00 | 5 | 24,365 | 4 |
1004854 | ph_technical messages not getting processed status after updating the status manually in ph_technical
the update statement below:
ph_sql
dear ph_user
it is working now fine.
we can close the ticket now, if happened again we can reopen
regards | 7 | 17 | C07hru9n | Ticket | Medium | Done | closed | 2022-02-02 05:44:18+00:00 | 2022-02-02 06:37:31+00:00 | 5 | 3,197 | 4 |
1004857 | dears
the overdraft service didn't work to move the following ph_item from branch manager ph_technical verified page to ph_name after the balance for account is greater than zero.
ph_technical | 3 | 235 | C12gg0.a | Ticket | Medium | Done | closed | 2022-02-02 07:48:08+00:00 | 2022-02-07 15:25:42+00:00 | 8 | 459,458 | 6 |
1004859 | dears,
kindly your help to solve the attached error noting its appeared in more than 1 branch
regards
greetings
kindly note we already added the ip
regards
greetings
as per our conversation yesterday, the user can't work all the time on the new profile noting the problem not always appeared on his main profile.
also th... | 140 | 370 | C12ggzcz0u | Ticket | High | Done | closed | 2022-02-02 08:39:16+00:00 | 2022-12-26 08:29:14+00:00 | 195 | 28,252,204 | 13 |
1004868 | dear,
kindly we need to open new tab on archive system for 2022.
regards
greetings
kindly note that the scripts executed successfully ,and we add the year ph_technical to full ,what the next steps.
regards | 6 | 3,203 | C06ggn039 | Ticket | Medium | Done | closed | 2022-02-02 11:44:19+00:00 | 2022-03-03 06:09:13+00:00 | 12 | 2,485,498 | 5 |
1004899 | hello,
kindly change the customer ph_technical status to approve
mobile number ph_technical
ph_technical
and the below customer ph_technical to deleted,
mobile number ph_technical
ph_technical
ph_name
kindly change the customer management, customer mobile and mobile accounts status from waiting approval ph_path to dele... | 10 | 996 | C06hg2xcu | Ticket | High | Done | closed | 2022-02-04 11:02:05+00:00 | 2022-02-06 08:25:08+00:00 | 7 | 163,387 | 3 |
1004926 | dears,
kindly note that every time we reject a waiting approval customer it comes as rejected in the customer management and its still waiting approval in the customer's mobile and we cant even reject it from there please solve it as soon as possible, and kindly delete this customer from your side as we cant delete it ... | 15 | 1,004 | C06hg2xcu | Ticket | Highest | Done | closed | 2022-02-06 17:05:10+00:00 | 2022-10-23 07:16:21+00:00 | 13 | 22,342,275 | 5 |
1004974 | otp - user can move between fields in mobile apps | 1 | 38 | C02hk0x93 | Ticket | Low | Done | closed | 2022-02-08 12:00:38+00:00 | 2023-01-02 07:04:00+00:00 | 23 | 28,321,410 | 8 |
1004975 | on ph_item ph_user - when selecting deposit account to write a ph_item wrong error message appears: account does not have any available ph_technical ph_technical new ph_technical for ph_item and central) | 1 | 39 | C02hk0x93 | Ticket | Low | Done | closed | 2022-02-08 12:09:42+00:00 | 2023-01-02 06:55:15+00:00 | 20 | 28,320,337 | 7 |
1004982 | change error message for ph_technical ph_item from ph_technical ph_technical deposit is not allowed ph_technical to ph_technical ph_technical date is not due yet ph_technical | 1 | 46 | C02hk0x93 | Ticket | Low | Done | closed | 2022-02-08 12:39:20+00:00 | 2023-01-02 07:00:45+00:00 | 12 | 28,318,889 | 5 |
1004985 | greetings
pls help to verify the data are archived or not, also pls help to confirm is it safe to start archive deletion job now since many data are still pending to be archived.
due to backlog we are facing system performance issue so pls help and do needful on this on priority.
greetings
thank you for the confirmatio... | 19 | 344 | C10grx1nv | Ticket | Medium | Done | closed | 2022-02-08 13:23:55+00:00 | 2022-08-28 05:10:11+00:00 | 20 | 17,336,780 | 6 |
1005010 | all ph_items with arabic beneficiary name got rejection,due to the validation on beneficiary name in clearing stage which needs special format with mssql. | 1 | 4 | C02hkz40 | Ticket | Medium | Done | closed | 2022-02-09 12:35:35+00:00 | 2022-08-29 13:52:02+00:00 | 9 | 17,370,991 | 4 |
1005054 | greetings
as discussed, we have received business approval to deploy the ph_technical fix shared.
they have done the testing and have provided the approval.
kindly join tomorrow for at 3 ph_technical for production deployment.
please also share the release instructions to update the release.
greetings
as i am preparing... | 15 | 12 | C02hkx0u | Ticket | Medium | Done | closed | 2022-02-13 07:12:49+00:00 | 2022-02-15 14:48:50+00:00 | 9 | 200,168 | 2 |
1005061 | upgrade tomcat to version 9.0.58 (first to be done in test environment configure https in production (has been already done in test environment)
greetings
for production will inform you about time and date when an approval is obtained.
so by this week we will have a meeting to connect.
will connect at 2:30 today for to... | 64 | 2 | C02hkz01 | Ticket | High | Done | closed | 2022-02-13 07:58:23+00:00 | 2022-06-15 12:15:07+00:00 | 30 | 10,556,208 | 5 |
1005066 | dears,
we have notice that ph_technical was not stopped in the scanning page when the account information return the web service response as rejected.
regards,
greetings
when the user scan a new ph_technical and enter ph_technical account, the system will send a request to ph_name web service for checking account statu... | 11 | 20 | C02hk_3nwc | Ticket | Medium | Done | closed | 2022-02-13 09:56:02+00:00 | 2022-08-09 11:53:46+00:00 | 13 | 15,299,869 | 6 |
1005097 | the number of ph_item is limited to 5 ph_items per batch when ph_technical scanning, it used to be up to ph_technical ph_items per batch, please advise on the configuration, see the attached message from the system when scanning more than 5 ph_items per batch.
dear team please update us on the below.
gentle reminder
th... | 41 | 25 | C02gg0w_ | Ticket | Medium | Done | closed | 2022-02-14 10:43:19+00:00 | 2022-04-27 07:43:40+00:00 | 55 | 6,210,025 | 5 |
1005100 | qr is generated by merchant, but when customers try to scan, it returns invalid qr
message url:
ph_link ph_technical ph_path .view ph_path | 3 | 434 | C12hgx18a | Ticket | High | Done | closed | 2022-02-14 12:34:56+00:00 | 2022-03-14 09:18:41+00:00 | 15 | 2,407,429 | 4 |
1005108 | “clear blockings on ph_technical db” | 1 | 151 | C02gg0_d0 | Ticket | High | Done | closed | 2022-02-15 06:26:51+00:00 | 2022-03-22 13:47:32+00:00 | 11 | 3,050,445 | 6 |
1005113 | greetings
we have inward ph_item number= ph_technical, ph_technical, pay ph_technical and ph_item date=19-12-2021 , where's ph_technical
the ph_item related to customer ph_technical from ph_technical (integration table) and all info the same as attached excel file.
but from table ph_technical the customer ph_technical ... | 7 | 385 | C12ggz_0 | Ticket | High | Done | closed | 2022-02-15 08:39:03+00:00 | 2022-02-23 06:47:46+00:00 | 11 | 684,527 | 10 |
1005127 | greetings
since couple of weeks we are noticing that ph_user url is not opening in normal chrome browser but open in incognito mode.
please check
please close the ticket
after clearing the browse it works | 5 | 18 | C11gkz_0 | Ticket | Highest | Done | closed | 2022-02-15 12:08:19+00:00 | 2022-02-17 07:56:13+00:00 | 4 | 157,679 | 3 |
1005133 | kindly advise on the attached vulnerability issues. | 1 | 3,421 | C13ggb_0 | Ticket | Medium | Done | closed | 2022-02-16 05:19:19+00:00 | 2022-02-23 06:17:31+00:00 | 4 | 608,296 | 3 |
1005150 | dears,,
kindly not that we processed ph_technical ph_items (rest) through ph_user and all this ph_items credit successfully on our customers’ accounts but we still have ph_technical ph_items on (failed transactions) as below and we can’t processed this through rest so we need your support to solve this issue
regards | 3 | 518 | C06ggt2_0 | Ticket | High | Done | closed | 2022-02-16 11:21:49+00:00 | 2022-02-17 09:25:11+00:00 | 5 | 79,406 | 5 |
1005215 | dears ,
please confirm if the attached va’s compatible with the recommended version java 8 update ph_technical
greetings
as per our checking with os team , please find the below reply
kindly to contact the support company to do the needed action to mitigate the vulnerabilities on the ph_name servers.
ph_ip_address
see ... | 177 | 17 | C06hs__z0 | Ticket | Medium | Done | closed | 2022-02-21 08:48:25+00:00 | 2022-05-29 12:40:06+00:00 | 52 | 8,394,705 | 6 |
1005228 | dears,
partially accepted transactions appears to the client in transactions history, the transaction should not appear in the mini statement unless the transaction is success.
regards,
ph_user . | 4 | 1,057 | C06hg2xcu | Ticket | High | Done | closed | 2022-02-21 14:32:03+00:00 | 2022-10-23 07:20:40+00:00 | 5 | 21,055,721 | 5 |
1005265 | greetings
please check and advise as outward transactions are not processed after 1:56 ph_technical
regards,
ph_user
greetings
as discussed that we need to take care the transaction default to others if there is no matching of transaction purpose.
regards,
ph_user
greetings
can you please confirm is it fix in uat?
... | 22 | 19 | C11gkz_0 | Ticket | Blocker | Done | closed | 2022-02-23 11:42:12+00:00 | 2022-12-12 12:32:59+00:00 | 22 | 25,231,851 | 8 |
1005282 | dear support
we are continuously getting the ph_technical error and slowness.
kindly check
slowness and 500 error
in most pages we are getting ph_technical error page.
it happens when there are a load of messages
kindly find requested files
i will check with ph_technical ph_user and let you know the suitable time nex... | 95 | 19 | C07hru9n | Ticket | Highest | Done | closed | 2022-02-24 10:34:34+00:00 | 2022-08-11 08:15:40+00:00 | 52 | 14,506,870 | 7 |
1005299 | when customer tries to manage ph_technical he got ( حدث خطأ عام )
and cards appeared with no data.
ph_technical
ph_technical
attached a screenshot of the appeared error.
greetings
we already checked the roots ph_technical, and there is no problem from our side.
i'm waiting any update from you.
greetings
resolved
you ca... | 11 | 441 | C12hgx18a | Ticket | High | Done | closed | 2022-02-27 07:45:53+00:00 | 2022-03-07 07:39:26+00:00 | 11 | 690,817 | 4 |
1005313 | kindly note the customers couldn't deactivated their devices from app in both os,
the confirm button doesn't respond as shown, | 2 | 1,071 | C06hg2xcu | Ticket | High | Done | closed | 2022-02-27 11:57:06+00:00 | 2022-10-23 07:12:15+00:00 | 6 | 20,546,113 | 5 |
1005318 | error when change profile on ph_item service account | 1 | 1,074 | C06hg2xcu | Ticket | Medium | Done | closed | 2022-02-27 12:20:12+00:00 | 2022-10-23 07:13:23+00:00 | 4 | 20,544,794 | 4 |
1005319 | kindly find the below customer, he reached the weekly p2p limit when his transactions included the rejected ones is only ph_technical (accepted:14. rejected:5)
ph_technical
ph_name
reminder. | 4 | 1,075 | C06hg2xcu | Ticket | Medium | Done | closed | 2022-02-27 12:29:29+00:00 | 2022-10-23 07:19:14+00:00 | 13 | 20,544,589 | 5 |
1005325 | dear sir
please be kindly informed that ph_name has a scheduled ph_technical visit for
ph_user
which is scheduled to be on feb. 28 ph_path @ 02:00 pm
your soon confirmation for this above mention date and time is highly respected
regards
greetings
kindly ,provide us with remote session today at 2 pm , to do the preve... | 18 | 60 | C12gia_0 | Ticket | Medium | Done | closed | 2022-02-27 14:09:03+00:00 | 2022-03-01 08:16:59+00:00 | 6 | 151,680 | 4 |
1005331 | dear sir
please be kindly informed that ph_name has a scheduled ph_technical visit for:
ph_technical
which is scheduled to be on march.
ph_technical
your soon confirmation for this above mention date and time is highly respected
regards | 7 | 1,078 | C06hg2xcu | HD Service | Medium | Done | closed | 2022-02-27 14:29:48+00:00 | 2022-03-16 08:06:16+00:00 | 3 | 1,445,793 | 3 |
1005336 | dear sir
please be kindly informed that ph_name has a scheduled ph_technical visit for ph_name which is scheduled to be on march .
ph_technical
your soon confirmation for this above mention date and time is highly respected
regards
greetings
please make sure to do the ph_technical for ph_name and to check if the schedu... | 13 | 280 | C06grn039 | Ticket | Medium | Done | closed | 2022-02-27 14:40:43+00:00 | 2022-08-04 07:45:00+00:00 | 4 | 13,626,262 | 1 |
1005341 | greetings
can we connect tomorrow at ph_technical am to complete this ph_technical
regards
ph_user ph_user | 4 | 359 | C06gsn039 | Ticket | Medium | Done | closed | 2022-02-27 14:50:25+00:00 | 2023-02-06 08:45:27+00:00 | 6 | 29,699,706 | 5 |
1005346 | greetings below mentioned ph_name files are stuck for more than ph_technical, kindly check it
name
directory
ph_technical | 4 | 319 | C13grb_0 | Ticket | High | Done | closed | 2022-02-27 18:11:56+00:00 | 2022-03-02 12:16:41+00:00 | 3 | 237,890 | 3 |
1005351 | report is not available in the reports list in ph_technical, please check
ph_technical
report name: security ph_user user transactions audit report
greetings
i have setup a meeting on sunday at 1:00 pm bh time, please accept
hi,
please send to us the report to upload it please
hi,
please advise suitable time to conne... | 48 | 337 | C02ggnd01 | Ticket | Medium | Done | closed | 2022-02-28 06:38:11+00:00 | 2023-01-24 07:05:35+00:00 | 88 | 28,513,648 | 5 |
1005354 | no session on production | 1 | 51 | C05gpc3 | Ticket | Highest | Done | closed | 2022-02-28 06:48:54+00:00 | 2022-03-06 12:48:40+00:00 | 8 | 539,990 | 3 |
1005365 | please note that we need to name the payload of the ph_technical on test environment same of the message type.
greetings
please close this ticket, the functionality of this function is working fine.
best regards,
m. ph_user | 5 | 227 | C06grt_9 | Ticket | High | Done | closed | 2022-02-28 12:44:17+00:00 | 2022-08-14 14:01:57+00:00 | 28 | 14,433,464 | 4 |
1005433 | dears
kindly note that the overdraft service didn't work correctly because there is many ph_items for customer has credit balance and still in branch manager ph_technical verified page.
this case appear clearly when big ph_item volume.
confirm.
aim ready, you can connect now.
dear ph_user
can we do it today on 02:15 ... | 21 | 243 | C12gg0.a | Ticket | High | Done | closed | 2022-03-03 09:55:56+00:00 | 2022-06-15 10:24:46+00:00 | 57 | 8,987,335 | 8 |
1005442 | unable to modify the newly created account policy which has no users associated with it. | 1 | 60 | C06hsn039 | Ticket | Medium | Done | closed | 2022-03-03 13:19:53+00:00 | 2022-04-21 12:07:37+00:00 | 9 | 4,229,269 | 3 |
1005454 | greetings
kindly see below the proposed details of ph_name preventive maintenance to be done by ph_user ph_user ph_path
date: thursday, march 10
time: 14:00 hrs
confirmed by: ph_technical
thank you and best regards,
ph_name team | 7 | 34 | C07hr6cz0 | Ticket | Medium | Done | closed | 2022-03-06 10:15:15+00:00 | 2022-06-09 07:06:30+00:00 | 11 | 8,196,682 | 3 |
1005462 | dears,
kindly your help to check the below outward ph_items have same day value date noting it should be next day (ph_technical):
ph_technical
ph_technical
regards
dears,
kindly any updates?
the customer ph_user withdraw the ph_item amount before being accepted which is risky
regards
greetings
kindly find business re... | 38 | 400 | C12ggzcz0u | Ticket | High | Done | closed | 2022-03-06 13:01:34+00:00 | 2022-06-07 09:52:53+00:00 | 75 | 8,023,883 | 8 |
1005467 | this ticket has been opened on behalf on ph_technical ph_user ,as they need to delete the accounts
ph_technical - ph_technical from the database physically | 2 | 2,222 | C06gi1z0 | Ticket | Medium | Done | closed | 2022-03-07 05:12:11+00:00 | 2022-03-07 06:45:26+00:00 | 3 | 5,599 | 2 |
1005472 | greetings
kindly request you to change the current registered mail ph_user in the ph_user from ph_technical ph_user .com” to the new ph_user ph_technical ph_user .com ph_technical
thanks in advance
greetings
currently all notification from ph_user is sent to the attached list of user.
we want to change it as th... | 7 | 52 | C11hg0w13 | HD Service | Medium | Done | closed | 2022-03-07 06:15:01+00:00 | 2022-03-20 05:12:15+00:00 | 5 | 1,119,439 | 2 |
1005495 | dear ph_user ph_technical team,
please help , below issue reported by our user
hi
this is the new bank which central bank ask to add from tomorrow they will star sending ph_technical inward and outward.
if this wont be updated our ph_technical count wont balance.
please check with vendor and action immediately.
best ... | 22 | 159 | C01gg1_3_ | Ticket | Highest | Done | closed | 2022-03-08 13:11:52+00:00 | 2022-03-29 05:50:11+00:00 | 14 | 1,787,903 | 5 |
1005500 | dears,
our ph_technical version still 1.8.0 we need to update to the latest version.
kindly gather what is required to update the system.
greetings
as per my understanding during our discussion before, we can deploy 1.8.4 on top of 1.8.0
the test environment was not 1.8.0 when we deploy the 1.8.4 version.
kindly clarif... | 50 | 10 | C02hk00u | Ticket | Medium | Won't Do | closed | 2022-03-09 06:35:51+00:00 | 2022-08-21 07:20:12+00:00 | 41 | 14,258,665 | 7 |
1005501 | a new fix needs to be implemented for the addition of onus column in fe report. | 1 | 61 | C06hsn039 | Ticket | Medium | Done | closed | 2022-03-09 06:40:18+00:00 | 2022-09-15 07:42:53+00:00 | 16 | 16,419,759 | 7 |
1005510 | dears
kindly we need your urgent assistance regarding inward 102 dosnot upload to ph_name
regards | 3 | 52 | C05gpc3 | Ticket | Highest | Done | closed | 2022-03-09 10:56:48+00:00 | 2022-07-17 07:36:43+00:00 | 20 | 11,219,999 | 5 |
1005514 | ph_sql
ph_sql | 2 | 2,548 | C06gg10 | Ticket | Medium | Done | closed | 2022-03-09 12:50:40+00:00 | 2022-03-13 11:06:50+00:00 | 6 | 339,374 | 3 |
1005522 | kindly note ph_technical doesn't working
thank you, | 2 | 1,111 | C06hg2xcu | Ticket | Highest | Done | closed | 2022-03-10 07:49:29+00:00 | 2022-03-10 08:06:56+00:00 | 6 | 1,051 | 3 |
1005534 | dear ph_name
again ph_user users can't access arabic interface | 2 | 326 | C11gg0d.nz | Ticket | Medium | Done | closed | 2022-03-10 10:36:58+00:00 | 2022-04-04 05:38:52+00:00 | 5 | 2,142,118 | 2 |
1005547 | dear team
we observed delay in processing ph_items in ph_technical request export.
its taking around 5 to 10 mins to move the ph_items ph_technical
please advise
greetings
please find attached the logs
greetings
please find attached the logs | 8 | 127 | C11ggx0z2 | Ticket | High | Done | closed | 2022-03-13 06:36:54+00:00 | 2022-03-16 10:36:04+00:00 | 6 | 273,554 | 2 |
1005549 | greetings
we got one issue today, one of the customer upload ph_technical txns , and due to length exceed issue in ph_technical the txns is not consumed at ph_technical and so the status at ph_technical is ph_technical and at ph_technical is acsc.
pls help to check the issue on urgent basis.
pls find as attached.
ph_te... | 73 | 345 | C10grx1nv | Ticket | Medium | Done | closed | 2022-03-13 07:29:26+00:00 | 2022-04-25 04:16:00+00:00 | 39 | 3,703,598 | 7 |
1005561 | kindly reactivate the below ph_item so we could cash-out the current balance and delete the account,
ph_name
ph_technical
ph_name
ph_name,
reminder
thank you | 7 | 1,116 | C06hg2xcu | Ticket | High | Done | closed | 2022-03-13 10:35:05+00:00 | 2022-06-13 07:36:27+00:00 | 9 | 7,938,086 | 4 |
1005614 | the customer has a profile that is not allowed to transfer between regions but he is still able to transfer money (p2p) between two regions (ph_name and ph_name).
below is an example transaction where the customer transferred money from ph_name to ph_name
ph_technical
ph_technical
ph_technical
amount
ph_technical
ph_te... | 35 | 445 | C12hgx18a | Ticket | High | Done | closed | 2022-03-15 11:09:27+00:00 | 2022-07-21 04:37:15+00:00 | 33 | 11,035,672 | 10 |
1005633 | greetings
we have noticed that the two categories ph_technical and ph_technical are having an issue, where we add them from the security page but all the users are not able to see it from their interface, we require your support to investigate the issue and also find screenshots for your reference.
thank you.
greetings... | 38 | 200 | C11gg.z0 | Ticket | High | Done | closed | 2022-03-16 08:33:31+00:00 | 2022-04-04 05:40:26+00:00 | 21 | 1,631,220 | 2 |
1005639 | تحيه طيبه وبعد
نود اعلامكم بانه تم ترحيل ph_technical واحد ph_name على ph_technical رقم ph_item 4 مبلغ ph_technical و واجهتنا المشاكل التاليه :
1/ البطء الشديد في انتقال ph_technical من ph_technicalالى ph_technical
ph_technical final posting
join zoom meeting
ph_link
greetings
this is urgent and we need to check it asa... | 8 | 2,552 | C06gg10 | Ticket | High | Done | closed | 2022-03-16 09:51:27+00:00 | 2022-03-20 05:52:45+00:00 | 7 | 331,282 | 3 |
1005687 | ph_technical is not calculated on the ph_user ph_technical for some transactions while it is calculated on other transactions although same tax scheme is used
you can check this transaction where ph_technical is calculated:
ph_technical
while this ph_technical is not calculated on this transaction:
ph_technical
greet... | 8 | 448 | C12hgx18a | Ticket | Blocker | Done | closed | 2022-03-21 07:53:14+00:00 | 2022-03-23 14:21:02+00:00 | 7 | 196,072 | 4 |
1005689 | this ticket on behalf of customer
ph_technical file not imported | 2 | 3,210 | C06ggn039 | Ticket | Medium | Done | closed | 2022-03-21 08:21:40+00:00 | 2022-03-28 07:13:44+00:00 | 4 | 600,728 | 2 |
1005715 | greetings
the attached ph_item landed in the exception monitor due to the scanner not reading ph_technical, and if we edit the ph_technical we receive the message from the webpage ((the ph_item is old ph_technical) for your kind action to accept the ph_item.
thanks and best regards
ph_user ph_user
greetings
request... | 12 | 2,250 | C13ggb__0 | Ticket | Medium | Done | closed | 2022-03-22 11:57:26+00:00 | 2022-06-02 06:21:41+00:00 | 15 | 6,200,659 | 7 |
1005729 | above is being encountered in ph_user
next page of the financial menu in the ph_user for ph_name users. | 2 | 239 | C14gg8114 | Ticket | High | Done | closed | 2022-03-23 11:06:40+00:00 | 2022-04-12 11:34:46+00:00 | 8 | 1,729,690 | 3 |
1005731 | from:
ph_user ph_user ph_code
you investigate and clarify on when should the cache be cleared usually?
is there a size we should watch out for?
i had actually cleared the ph_technical cache twice this week and it had not reached ph_technical in size.
hence clarify the above so we can add it to our checklist. | 6 | 385 | C14gr8114 | Ticket | Medium | Done | closed | 2022-03-23 11:30:29+00:00 | 2022-09-27 04:05:44+00:00 | 25 | 16,216,518 | 3 |
1005756 | password hint does not have any meaning in both languages arabic: arabic value english: english value عربي should be change to العربية
greetings
thanks for replay, i will check what you mentioned with the team
regards
greetings
regarding the password hint does not have any meaning in both languages
i found it in the p... | 15 | 67 | C02hk0x93 | Ticket | High | Done | closed | 2022-03-27 05:46:31+00:00 | 2023-01-02 06:28:20+00:00 | 19 | 24,280,921 | 7 |
1005770 | dears
h have ph_technical ph_items hang on ph_technical status from ph_technical ph_path , your help asas. | 2 | 252 | C12gg0.a | Ticket | Highest | Done | closed | 2022-03-27 09:28:12+00:00 | 2022-03-27 09:52:09+00:00 | 6 | 1,441 | 4 |
1005778 | dears
as per ph_technical scan, we need to make ph_name servers works only on tls 1.2 and disable old version
is ph_name compatible with it and didn't effect on the system ph_technical
regards
ok greetings
we still working on it, as we work to have new servers, i will let you know once finish
regards
greetings
the new ... | 41 | 107 | C05gpx0_ | Ticket | Medium | Done | closed | 2022-03-27 11:52:39+00:00 | 2023-01-23 12:01:51+00:00 | 31 | 26,093,356 | 6 |
1005786 | item “more info” in add bank profile page need text padding.
see attached image for more info
ios only
phone impacted
iphone se ph_technical iphone se ph_technical iphone 8 iphone 7 iphone 6
also iphone ph_technical mini and iphone ph_technical mini could have the issue.
if the company title is longer all apple phones ... | 8 | 75 | C02hk0x93 | Ticket | High | Done | closed | 2022-03-28 05:36:44+00:00 | 2023-01-02 06:06:41+00:00 | 17 | 24,193,802 | 15 |
1005792 | greetings
in ref to ph_technical, after applying the fix also, we observed the issue today again for one ph_item that skipped the workflow and directly replied from financial clearing.
also as seen in transaction log the clearing approval state is showing approved by maker user.
so pls help to debug the issue and provi... | 29 | 511 | C10ggx1nv | Ticket | High | Done | closed | 2022-03-28 06:59:31+00:00 | 2022-05-24 04:20:45+00:00 | 28 | 4,915,278 | 5 |
1005794 | greetings
after going live with new systems both ph_name and conventional ph_user , system is not retrieving the ldap users while trying to add new ph_user users in both applications , its showing an error ( attached) however sometimes it took ph_technical to ph_technical min for the page to appear which cause a de... | 32 | 561 | C11gg02z9 | Ticket | Medium | Done | closed | 2022-03-28 07:21:04+00:00 | 2022-05-10 05:08:52+00:00 | 19 | 3,707,272 | 2 |
1005816 | we need to make cash out from an expired wallet.
ph_technical must revers all the transactions for this customer as a normal behavior , but there was a problem blocked that.
greetings
mobile number: ph_technical
expiry date: 2021 sep 6 15:33:26
greetings
mobile number: ph_technical
expiry date: 2021 sep 6 15:33:26
gree... | 20 | 453 | C12hgx18a | Ticket | High | Done | closed | 2022-03-29 06:00:22+00:00 | 2022-07-24 06:56:10+00:00 | 33 | 10,112,153 | 14 |
1005845 | dears
please note the ben.
name didn't appear in ph_technical as attached
regards
greetings
please note its appear only for this user for all accounts and only today , before its going fine without any problem
attached the needed as example
regards
greetings
still the same
regards | 11 | 417 | C12ggzcz0u | Ticket | Low | Done | closed | 2022-03-30 11:45:55+00:00 | 2022-04-04 10:59:35+00:00 | 11 | 429,226 | 7 |
1005909 | greetings
kindly we need your support here , the ph_user team cant find the below user in order to link it with the new created branch .
ph_name ph_user
the it ph_user inform us as the below that the user was created successfully however we still cant find the account .
regards | 5 | 155 | C06hgw8ad | Ticket | Medium | Done | closed | 2022-04-04 07:17:50+00:00 | 2022-04-16 23:42:30+00:00 | 8 | 1,095,884 | 5 |
1005913 | ph_name production site not working for below link
ph_link | 2 | 97 | C13grz0b | Ticket | Highest | Done | closed | 2022-04-04 08:34:02+00:00 | 2022-04-06 11:29:12+00:00 | 6 | 183,317 | 3 |
End of preview. Expand in Data Studio
Help Desk Tickets
Processed tables derived from version 3 of Mohammad Abdellatif's Mendeley Data dataset. The source contains real helpdesk tickets and associated workflow records from an international software company, covering January 2007 through March 2023. Identifiers and message content were masked by the source authors to protect privacy while retaining context.
The default config is reporter_messages, with one row per issue that has
reporter-authored text. Utterances are kept in chronological order and joined
with newline separators. Assignee and other-participant replies are excluded.
The issues config provides a compact issue-metadata table.
These are derived data views, not supervised train/dev/test splits. Mendeley v3
does not provide a seven-class category field in issues.csv; its
issue_type field is a separate ticket/work-item type. Therefore no
classification task is defined here. The reporter-message view contains 357
text-bearing issues; their issue_type values are Ticket (339), HD Service
(9), and Deployment (9), not the requested seven-category target.
Columns
Default: reporter_messages
issue_id: source issue identifiertext: chronological concatenation of reporter-authored utterances, with source text otherwise left unchangedissue_type,issue_priority,issue_resolution,issue_statusissue_created,issue_resolution_date,issue_comments_countmessage_count: number of included reporter utterances
issues
One row per source issue with issue_id, issue_num, issue_proj,
issue_type, issue_priority, issue_resolution, issue_status, creation and
resolution timestamps, comment count, total workflow time, and processing step
count.
Source and license
- Original title: Help Desk Tickets
- Author: Mohammad Abdellatif
- DOI: 10.17632/btm76zndnt.3
- License: CC BY 4.0
The source provides PII-masked records and messages. Its language mix includes English and other languages; no language filtering or text correction is applied here.
This mirror uses Mendeley v3 (DOI 10.17632/btm76zndnt.3). The core issue,
snapshot, history, utterance, and sample files have identical SHA-256 hashes in
v2 and v3; v3 adds holidays_by_country.csv and updated documentation. We do not
duplicate the identical v2 data.
Citation
Mohammad Abdellatif. Help Desk Tickets. Mendeley Data, version 3. https://doi.org/10.17632/btm76zndnt.3
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